RETURNING ONLINE ORDERS:
Scandi & The Bear accepts returns and exchanges of unwanted items within 28 days of the order being delivered, either to the shipping address you’ve provided or delivery office/collection point. In the event that you’re not at the shipping address to sign for your parcel at the time it’s delivered, the 28 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately, we cannot be held liable for delays in collecting parcels. Items must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. We do not offer pre-paid returns.
Please post securely as we can not be held liable for returns that go missing in transit.
Returned orders are your responsibility until they reach us. Please ensure that they are packed up properly and can’t get damaged on the way. We always recommend using a signed for service. This way you will receive a tracking number and proof of delivery once the parcel has been signed for by us.
PLEASE SEND ALL UNWANTED ITEMS BACK TO:
Scandi and The Bear, 28 Billet Lane, Stanford-Le-Hope, Essex, SS170AJ
Please don’t forget to let us know that you will be returning your order so we can keep a look out.
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND/EXCHANGE WILL BE PROCESSED WITHIN 14 WORKING DAYS OF RECEIPT.
You will receive a confirmation email detailing the refunds process.
Thank you for your understanding.